Terms and conditions

Sessional Fee:

  • Our sessional fee varies depending on individual therapists’ fee
  • We offer some concessional fees as per therapists’ availability
  • Our clients may pay for one session at a time or for a block of appointments booked in advance
  • Advanced booking would ensure your sessions are reserved for you at a specific day/time
  • We accept payment by cash or BACS transfer

Cancellation policy and missed appointments:

  • 48-h
  • If you miss a session you will still need to pay the full fee
  • Your regular weekly session is always reserved for you, which means we can’t book anyone else into this time
  • Where possible we will offer you an alternative time with your therapist in the same week.

Counselling notes:

  • We keep short written notes on sessions
  • They are stored securely
  • We take your data protection seriously - see our GDPR Information


  • Our therapists abide by the Code of Ethics and Practice of their individual regulatory bodies (BACP - UKCP - BPS) a copy of which is available upon request


We have professional and legal obligations to ensure that our sessions are confidential. Please see our 'Privacy Notice' for more detail about how we deal with your information. In summary, your sessions are confidential with the following exceptions:

  • From time to time, your therapist will discuss their work with clinical supervisor. This is standard professional practice and helps your therapist to work as well as they can with you. Therapist supervisor is bound by the same professional and legal obligations.
  • If your therapist believe that you are at risk of harming yourself or others, they would reserve the right to report this to the relevant organisation. Your therapist would always try and discuss this with you before taking action.
  • If it was necessary for the purposes of regulatory or legal proceedings or therapist was legally required to provide evidence.

Therapist would normally make short notes of your sessions, which are stored securely and destroyed in accordance with my retention policy.


  • Where therapy work extends beyond eight weeks, we recommend that you have at least three weeks’ notice of ending to allow for a proper conclusion

This agreement shall be governed by and construed in accordance with English law and each party agrees to submit to the exclusive jurisdiction of the courts of England and Wales